- Practice 03
pay for and
how they buy.
Pricing, customer experience, retail and channel consulting for posts, parcel carriers and retailers.
Pricing, experience, retail and cross-border for the post, parcel and logistics industry.
- What this practice covers
Seven capabilities across four moves.
What customers pay for and how they buy: pricing, experience, retail and cross-border.
Pricing & product
- Product & pricing strategy
- New product launch
Customer experience
- Customer experience & journey
Retail & channels
- Retail & franchise strategy
- Channel management
- Sales effectiveness
Cross-border & returns
- Cross-border & returns
- Domain expertise
Where we go deep.
Pricing & unit economics
Elasticity, product & cost-to-serve
Customer experience
Journeys, personas & service design
Retail & footprint
Store formats, network & channel mix
Out-of-home (OOH)
Lockers, PUDO & pickup-network strategy
Cross-border commerce
Trade, customs & inbound and outbound flows
Returns & reverse logistics
Returns economics & processing strategy
- Who it is for
The leaders we work with.
Merchants & retailers
Fulfillment, delivery and returns strategy, carrier mix and cost-to-serve optimization.
Postal operators
Turnarounds, diversification beyond the USO, network and retail redesign, and a credible path to profitable growth.
Carriers & integrators
Network optimization, last-mile economics, product and service design, and disciplined cost take-out.
Industry platforms & tech
Positioning, go-to-market, value proposition and category education with enterprise buyers.
- Industry intelligence
Ten years of real numbers.
Pharand Advisors maintains a continuously updated financial and operating database covering the world's leading posts and parcel carriers, the backbone of an annual industry analysis and of every client engagement.
Business mix, not region or scale, is the dominant driver of postal profitability.
companies in the database, FY2016 to FY2025
standardized metrics, in native currencies
operators in the carrier profitability analysis
net-margin spread across operator archetypes, versus ~2.5 pts across regions
- Related points of view
Related thinking from André.
Point of view
The Race to the Bottom in Post & Parcel
Point of view
Post & Parcel: the secrets of success
- Common questions
Commercial questions, answered.
What does the Customer, Commercial & Channel practice cover?
Seven capabilities: product and pricing strategy; customer experience and journey; retail and franchise strategy; sales effectiveness; cross-border and returns; channel management; and new product launch.
Does Pharand Advisors help with parcel pricing?
Yes. Product and pricing strategy is a core capability of this practice, backed by deep expertise in pricing and unit economics: elasticity, product and cost-to-serve.
Does Pharand Advisors work on cross-border and returns?
Yes. The practice covers cross-border and returns, with domain expertise in cross-border commerce (trade, customs and inbound and outbound flows) and in returns and reverse logistics (returns economics and processing strategy).
- Let's talk
Navigating disruption, growth or transformation in post, parcel and last-mile?
Let's explore how senior, hands-on advisory can help you unlock growth and move the P&L.
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